Email & Inbox
Automation.

Enquiries, partnership pitches, support requests, spam — every email classified, drafted, and routed before a human even opens the tab.

Typical build time 4–8 weeks
Agent count 4–6 agents
Reply accuracy 95%+ on-tone
Volume per day 50 → 2,000+

Five agents.
Zero missed emails.

Each agent owns one job and hands off cleanly. The result: every email gets the right response in the right time — without you touching it.

Agent 01
Watcher
Inbox Monitor · Dedup
+

Polls the inbox continuously. Deduplicates threads, filters noise, and triggers the pipeline the moment a new email lands.

Tools
IMAP / Gmail API Outlook API Thread dedup Webhook trigger
Agent 02
Classifier
Intent · Priority · Context
+

Reads the email, the sender's history, and the thread. Labels intent, assigns priority, and attaches any relevant CRM context.

Tools
Claude (reasoning) HubSpot CRM Thread history Label schema
Agent 03
Drafter
Composer · Voice match
+

Writes a reply in your exact tone. Pulls context from past threads, product docs, and your FAQ to give a useful, specific answer — not a template.

Tools
Claude Brand voice guide Knowledge base Calendly API
Agent 04
Reviewer
Tone · Policy · Accuracy
+

Checks the draft against your policy rules — no commitments outside approved scope, no pricing not on the rate card, no off-brand language.

Tools
Claude (reasoning) Policy rule DSL Link checker Tone scorer
Agent 05
Router
Send · Escalate · Log
+

Auto-sends if confidence is high, or escalates to a human with the draft pre-loaded. Logs the outcome to CRM regardless of path.

Tools
Gmail / SMTP Slack API HubSpot Supabase log
Agent 00
Orchestrator
Supervisor · State machine
+

Coordinates every handoff, retries on API failure, and keeps a full audit log — so you can inspect any decision the system ever made.

Tools
State machine Postgres log Retry policy

A partnership pitch
lands at 10:23.

Sarah from Ventures.io emails about a potential collab. Nobody is at their desk. By 10:23:38 it's classified, replied to with a meeting link, and logged in CRM.

live trace · sarah@ventures.io · 10:23:01 processing
Orchestrator
Supervisor · State machine
coordinating handoffs
Watcher
Inbox monitor
idle
Classifier
Intent · Priority
idle
Drafter
Composer
idle
Reviewer
Tone · Policy
idle
Router
Send · Log
idle

What we need from you.

Most builds are live in 4–8 weeks. The clearer your rules, the faster we get there. We sign an NDA before anything changes hands.

📨
50 example emails
Labelled with intent, priority, and what the ideal reply looks like. Real ones — synthetic examples miss the edge cases that matter most.
🗣
Your tone of voice
Existing copy, past replies you love, brand guidelines — we use these to train the drafter. What auto-sends vs. what needs eyes before it goes out.
🔌
API access
Read/send access to your inbox (Gmail, Outlook) and write access to your CRM. Calendar API if we're booking meetings automatically.
👤
A point person
One human who can rate draft replies as "send / tweak / never send" during tuning. ~1 hour a week for 2 weeks gets the tone right.

From kick-off to live.

01
Discovery
Days 1–7
Audit your current inbox flow, review sample emails, lock the intent taxonomy and escalation rules.
02
Build
Days 8–28
Agents wired, voice guide embedded, end-to-end tested on your real samples in a sandbox inbox.
03
Test & tune
Days 29–42
Shadow mode on live volume. You rate drafts; we tune thresholds until auto-send confidence is earned.
04
Go live
Days 43–56+
Cut over to full automation. We monitor the first two weeks. Retainer available for ongoing tuning.

Inbox out of control?

Book a free 30-minute scoping call. We'll look at your email volume, your biggest time sinks, and tell you exactly what's automatable — and what isn't.

More use cases → Book a free call →